Troubleshooting PDF documents

For complete information, see your Adobe Acrobat documentation. The below suggestions are problems that Finale users have commonly encountered.

Problem: When I run the Distiller, I get the error message “…[font name] cannot be embedded due to licensing restrictions.”

Solution: Update to the newest Acrobat Distiller version. For more information, visit www.adobe.com or call 1.800.272.3623. A quick and dirty workaround is to change to Outline in the Fonts/Send Fonts As portion of the Distiller printer driver.

Problem: I’m using my PostScript printer instead of the Distiller driver. Now I’m getting a Finale­Dict error.

Solution: Some drivers seem to require an additional setting for Finale’s mixed graphics and fonts. To correct the problem, exit all programs, including Finale. From the Start menu, choose Settings, Printers. Right-click on the printer and choose Properties. Click on the PostScript tab. Set the PostScript to Optimize for Portability. Click the Apply button, then OK. Close the Printers window and try again. If you still receive errors, or your printer driver does not have a PostScript tab, try the suggestion below.

Problem: I’m using my PostScript printer instead of the Distiller driver. I’m still getting a Finale­Dict error, even though I’ve tried Optimize for Portability.

Solution: Some drivers seem to require an additional setting for Finale’s mixed graphics and fonts, but the driver doesn’t allow for Optimizing. Exit all programs, including Finale. Navigate to your Finale folder and double-click on a file called Finale.ini (It may just be called Finale, and the icon will look like a notepad.) The file will open in Notepad. The first section of this file is under the heading [Settings]. Add another line in this first section with this text:

OwnPS=0

Then Save and Exit Notepad. Try creating a PDF again.

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